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Location Verification

Legal

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Location Verification

7
Minute Read
Jan 9, 2024
Splash Sports

Why does Splash need to see my location?


Splash is required by law to verify your physical location before you deposit or join contests.  There are multiple settings that can impact location verification or prevent you from logging in. 


  • Ad blockers: Ad blockers can limit the ability for apps to see a user's location so you should disable ad blockers when using Splash.
  • VPN: VPNs make it look like you are connected to the internet from a different location. If you use a VPN, disconnect from it before logging into your Splash account.
  • Secured WiFi network: Some secured WiFi networks cause location verification issues so we recommend not using one while you are on Splash.

If you are still having location verification issues after you confirm that you have turned off ad blockers, and disconnected from your VPN or secured WiFi network, you may need to update your phone or browser settings. Here are instructions for sharing your location with Splash on iOS, Android, and web. 

How can I share my location data on an iPhone?

How to share location data when using the Splash Sports mobile app. For the best experience, download the Splash Sports iOS App.

  1. To turn on location sharing, go to Settings > Privacy > Location Services
  2. Choose Splash Sports from the list of the apps. Select the option “While Using the App” and toggle Precise Location On
  3. Open the Splash Sports app and allow the application to use your location when prompted

How to share location data when using the iOS Chrome Browser

  1. To turn on location sharing, go to Settings > Privacy > Permissions > Location Services
  2. Choose Google Chrome from the list of the apps. Select the option “While Using the App” and turn Precise Location On
  3. Open the Splash Sports in the Chrome Browser and allow the application to use your location when prompted

How to share location data when using the iOS Safari Browser

  1. Turn on location sharing, go to Settings > Privacy > Permissions > Location Services
  2. Choose Safari from the list of the apps. Select the option “While Using the App” and turn Precise Location On
  3. Open the Splash Sports in the Safari Browser and allow the application to use your location when prompted
  4. If the pop-up did not appear or you mistakenly clicked Don’t Allow, you can follow these steps to reset Location Data and Privacy: 
    • Go to Settings > General > Scroll down to Reset > Reset Location & Privacy then enter your device password if required 
    • Reset Settings > Return to splashsports.com and refresh the page

How can I share my location data on an Android?

How to share location data when using the Splash Sports mobile app. For the best experience, download the Splash Sports iOS App.

  1. To turn on location sharing, go to Settings > Scroll down to Location > ON
  2. Select App access to location
  3. Choose Splash Sports from the list of apps then select the option “Allow only while using the app"

How to share location data when using the default Android Browser

  1. To turn on location sharing, go to Settings > Scroll down to Location > ON
  2. Open splashsports.com in the browser and click Allow the browser to use your device’s location.
  3. If the pop-up did not appear or you mistakenly clicked Block, you can follow these steps to reset Location Data permission: 
    • Click on the Menu icon > Settings > Scroll down to Privacy and Security > Delete browsing data
    • Select Cookies and site Data & Location access data > Delete > Return to splashsports.com and refresh the page

How to share location data when using the Android Chrome Browser

  1. To turn on Location Services and Allow Location Sharing, go to Settings > Scroll down to Location > On
  2. Open splashsports.com in the Chrome browser and Allow the browser to use your device’s location.
  3. If the pop-up did not appear or you mistakenly clicked Block, you can follow these steps to reset Location Settings permission:
    1. Click on the three dots Menu icon at the top bar > Settings > Site settings
    2. In the Blocked section, click on Splash Sports > Allow > Then return to splashsports.com
  4. To turn on Location Services and Allow Location Sharing, go to Settings > Scroll down to Location > On
  5. Open splashsports.com in the Firefox browser and Allow the browser to use your device’s location.
  6. If the pop-up did not appear or you mistakenly clicked Block, you can follow these steps to reset Location Settings permission:
    1. Click on the three dots Menu icon at the top bar > Settings > Site settings
    2. In the Blocked section, click on Splash Sports > Allow > Then return to splashsports.com

How can I share my location data on MacOS?

How to share location data when using the Safari Browser on MacOS.

  1. Open splashsports.com in the Safari browser and Allow the website to use your current location
  2. If the pop-up did not appear or you mistakenly clicked Don’t Allow, you can follow these steps to reset Location Data and Privacy: 
    • Open the Safari menu > Preferences
    • On the Websites tab > Location > choose the Splash Sports link > Allow

How to share location data when using the Google Chrome Browser on MacOS.

  1. Visit splashsports.com and Allow the website to collect location data
  2. If the pop-up did not appear or you mistakenly clicked Block, you can follow these steps to reset Location Data and Privacy: 
    • Click on the Location error or Lock icon to the left of the address bar
    • Select Always allow the site to access your location > Done
    • Click Open Preferences > Privacy
    • Select Location Services, then click the Lock icon
    • Enter your computer’s password or touch ID if prompted > choose Google Chrome 
    • Return to splashsports.com and refresh the page

How to share location data when using the Firefox Browser on Windows.

  1. Click on the Apple icon to open System Settings then select Security & Privacy
  2. On the Privacy tab, select Location Services, then click the Lock icon, and enter your computer’s password or use touch ID to unlock
  3. Check Enable Location Services > Firefox 
  4. Return to splashsports.com and refresh the page and allow the website to use your current location.
  5. If the pop-up did not appear or you mistakenly clicked Block, you can follow these steps to reset Location Data and Privacy: 
    1. Click on the Location error icon > Permissions
    2. Click on the X icon next to Blocked Temporarily > Return to splashsports.com and refresh the page

How can I share my location data on Windows?

How to share location data when using the Google Chrome Browser on Windows.

  1. Open splashsports.com in the Google Chrome browser and click the lock icon to the left of the address bar
  2. Select Site settings from the dropdown menu
  3. Go to the Permissions section of Privacy and security the click Location
  4. Select Allow from the dropdown to the right
  5. Return to splashsports.com and refresh the page

How to share location data when using the Firefox Browser on Windows.

  1. Open splashsports.com in the Firefox browser and Allow the browser to collect location data when prompted in the upper-left corner of the screen
  2. Click on the Location error icon > Under the Permissions section, click on the X icon next to Blocked Temporarily > Return to splashsports.com and refresh the page
  3. If the pop-up did not appear or you mistakenly clicked Block, follow these steps to reset your Privacy & Security Settings:
    • Click on the ≡  in the upper right corner
    • Click on Settings > Privacy & Security > Permissions
  4. Go to Location and click Settings > Uncheck the box for Block new requests asking to access your location then navigate back to splashsports.com and reload



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